Passengers approved for Passport service are required to book their reservation the day before the requested trip, but cannot book a reservation more than two weeks in advance. It is permissible under ADA regulations for reservations staff to negotiate the requested pick-up time within a one-hour window before or after the passenger’s requested pick-up time.

When you call to schedule a trip, please be ready to provide:

• Your name and date of trip
• The time you want to be picked up and the appointment time
• Your pick-up address and telephone number
• Destination name, address, and telephone number
• Whether you use a wheelchair or other mobility device
• When a personal care attendant (as indicated during the eligibility process) or escort will be riding with you
• The specific door, entrance or waiting area at which you wish to be picked up and dropped off